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User Hate Surprises
User Hate Surprises

User Hate Surprises


With a simple UX copy adjustment, you can avoid misunderstandings and upgrade your product experience.⠀ ⠀ This is a real-life example from the voice messaging app Yac.⠀ ⠀ I literally spend 30' wondering if the app will auto-post my voice message in the channel or allow me to hear and edit it first.⠀ ⠀ In the end, I recorded it on my phone and hit the "Record" button with the recorded message ⠀ A tiny detail can introduce so much friction!⠀

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Display Useful Shortcuts

Keyboard shortcuts boost productivity and save time for power users. Yet it's sometimes difficult to remember them. Take advantage of Fitts's law* and place your shortcut keys next to the action button. In that way, the user doesn't need to remember the action. *The time to acquire a target is a function of the distance to and size of the target.


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